For ages 21+ only

zbaj Responsible Gaming — Safe and Healthy Gaming

zbaj believes gaming is for fun — not stress. Our responsible gaming tools and guidelines will help you stay in control at all times.

Why is Responsible Gaming important?

Online betting and casino gaming has become a popular form of entertainment for many people in Bangladesh. zbaj always wants every player to play within their means and limits. Responsible gaming is not just about setting financial limits — it also means keeping your mental wellbeing and responsibilities to your family in mind.

zbaj offers every player a set of tools to manage their own gaming habits — from setting deposit limits to temporarily or permanently excluding themselves. We believe that awareness and self-control are the foundation of a healthy, enjoyable gaming experience.

Important Warning
Gaming at zbaj is strictly for those aged 21 (twenty-one) or older. Use of this platform by minors is completely prohibited. If you have children or teenagers at home, keep your account secure and do not share your login details with anyone.

Our Protection Tools

Set Deposit Limits

Set a limit on how much you deposit daily, weekly, or monthly. Once this limit is reached, no further deposits will be possible. If you wish to increase the limit, a set waiting period will apply, giving you time to reconsider your decision.

Time-Out

If you feel you need a short break, you can take a temporary pause for anywhere from 24 hours to 30 days. During this time your account will be locked and no betting or deposits will be possible.

Self-Exclusion

If you feel there is a longer-term problem, you can exclude yourself for 6 months, 1 year, or permanently. After self-exclusion, the account cannot be reactivated before the period ends.

Betting History Review

You can access your account at any time to view your complete deposit, withdrawal, and betting history. This is very useful for understanding your spending patterns.

Age Verification and Identity Confirmation

Every user's age is verified at the time of registration. Accounts for those under 21 are not approved. The identity verification process is completely secure and confidential.

24/7 Support

If you have any concerns about gaming, our Bangla-speaking support team is available seven days a week, twenty-four hours a day. Instant help is available through live chat.

Signs of Problematic Gaming

If you notice the following signs, it means gaming may be becoming a problem — in this situation it is important to seek help.

  • Repeatedly playing to try to win back lost money (chasing losses)
  • Hiding your gaming from family or friends
  • Taking money away from essential expenses (food, rent, medicine) to place bets
  • Feeling restless, irritable, or anxious when not playing
  • Losing track of how long you have been playing or forgetting the time
  • Continuing to play by taking on debt or borrowing money
  • Neglecting work, studies, or family responsibilities
Remember
If you notice these signs, do not delay — contact the zbaj support team or use the self-exclusion tool. Asking for help is not a weakness — it is a sign of courage.

How to Set Limits

1

Log in to your account

Log in to your personal zbaj account and go to profile settings.

2

Open the "Responsible Gaming" section

Select the "Responsible Gaming" option within your profile.

3

Choose your preferred limit or protection tool

Select whichever you need — deposit limit, time-out, or self-exclusion — and set the amount or duration.

4

Confirm

Confirm your choice. Deposit limits take effect immediately. A waiting period applies for increasing limits.

5

Contact support if you need help

If you have any trouble with any step, our 24/7 live chat support team is ready to assist.

The Golden Rules of Safe Gaming

  • Only bet money you can afford to lose without it affecting your household
  • Set your time and budget limits before you start playing
  • Play for entertainment — do not think of it as a way to earn money
  • Take regular breaks and focus on other activities
  • Avoid playing while drinking alcohol or in any other impaired state
  • Do not bet more to try to recover money you have lost
  • Talk openly with family and friends
  • Never share your login password with anyone, especially minors
zbaj's Advice
Review your betting history once a month. If you notice your spending is increasing or it is becoming harder to stay in control, immediately reduce your deposit limit or take a time-out. zbaj is always on your side.

Minor Protection and Age Verification

Gaming at zbaj is strictly for those aged 21 (twenty-one) or older. Every user's age is verified during registration, and if there is any doubt, identity documents are checked.

If you have children or teenagers at home, take the following steps to keep your zbaj account secure:

  • Use a strong password and do not share it with anyone
  • Always log out after each session
  • Log in manually rather than saving your password on the device
  • Avoid accessing your account on shared computers or phones
  • Do not save financial details (bKash, Nagad, bank) on your device
If a minor is identified
If a minor is identified on any account, zbaj will immediately close that account and all transactions will be cancelled. In cases of identity fraud, zbaj reserves the right to report the matter to the relevant authorities.

Contact Us for Help

24/7 Live Chat Support

Our Bangla-speaking support team is always here for any gaming-related concerns. Instant assistance is available through live chat.

7 days a week, 24 hours a day

Questions About Responsible Gaming

Gaming at zbaj is strictly for those aged 21 (twenty-one) or older. Age verification is mandatory at registration. Accounts for minors are not approved, and any account found to belong to a minor will be closed.

Yes, it is possible to increase your deposit limit. However, after submitting a request to increase the limit, a set waiting period must pass before it takes effect. This delay is intentional — to prevent impulsive decisions made in the heat of the moment. Reducing a limit takes effect immediately.

Self-exclusion can be set for a minimum of 6 months. There are also options for 1 year or permanent self-exclusion. An account cannot be reactivated before the self-exclusion period ends. In the case of permanent self-exclusion, re-registration will not be possible.

During a time-out, your account will be completely locked. No betting, deposits, or withdrawals will be possible during this period. However, your account information and balance will remain safe. Once the time-out period ends, your account will be reactivated automatically.

If you feel you have a gaming problem, contact zbaj's 24/7 live chat support first. Our team will help you with self-exclusion or setting limits. You can also email us at [email protected]. Acknowledging your problem and asking for help is the most important step.

After logging into your zbaj account, you can view your complete deposit, withdrawal, and betting history under the "Transaction History" option in the profile section. It is recommended to review this regularly to understand your spending patterns.

If you are concerned about a family member's gaming problem, contact the zbaj support team. We will assess the situation and help take the necessary steps. However, limits or exclusion processes are generally not possible without the account holder's own consent.

Enjoy Safely at zbaj

Follow responsible gaming practices and step into zbaj's world of entertainment. Cricket, slots, casino — everything is within your reach.

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For ages 21+ only. Play responsibly.