zbaj Terms and Conditions
Please read these terms carefully before using the zbaj platform. By registering or accessing the site, you agree to all of these terms.
These Terms and Conditions ("Terms") form a legally binding agreement between zbaj ("we", "our", "Platform") and every individual ("you", "user") who uses our website or services. By visiting the zbaj website, creating an account, playing any game, or using any service, you confirm that you have read, understood, and agreed to the full content of these Terms.
We reserve the right to change or amend these Terms at any time. For significant changes, we will post a notice on the platform. Your continued use after any change will be treated as acceptance of the updated Terms.
Account Registration and Use
1 Account Registration
1.1 Eligibility
To create an account on zbaj, users must meet the following requirements:
- You must be 21 years of age or older (21+).
- You must be located in a country or region where receiving online betting services is not prohibited by law.
- Only one account per person is permitted.
- All information provided at registration must be truthful, accurate, and complete.
1.2 Identity Verification (KYC)
zbaj reserves the right to verify a user's identity at any time. A copy of a national ID card, passport, or other government-issued identification may be requested if needed. Failure to complete verification may result in the account being temporarily suspended or permanently closed.
1.3 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any other person to use your account is strictly prohibited. If you suspect unauthorised use of your account, contact zbaj support immediately.
Deposit and Withdrawal Terms
2 Financial Transactions
2.1 Deposits
zbaj currently accepts deposits via bKash, Nagad, Rocket, and Upay. A minimum deposit amount applies for all methods.
You must use a payment method registered in your own name when making a deposit. Depositing from a third-party account is strictly prohibited and may result in account cancellation.
2.2 Withdrawals
Withdrawal requests generally take 10 to 45 minutes to process. Before approving a withdrawal, zbaj may verify the following:
- Whether the account's identity verification has been completed.
- Whether the wagering requirements on any active bonus have been met.
- Whether the deposit method and withdrawal method are the same.
2.3 Payment Methods
Payment methods currently supported on zbaj: bKash, Nagad, Rocket, Upay. Transactions via any method other than these are not accepted.
Bonus and Promotion Terms
3 Bonus Policy
3.1 Welcome Bonus
New users may receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. This bonus applies only once and is linked to the first deposit only.
3.2 Wagering Requirements
The bonus amount must meet a 15x wagering requirement before it can be withdrawn. This means that if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
3.3 General Bonus Terms
- Only one bonus may be claimed per household or per IP address.
- If a deposit is withdrawn from the account after claiming a bonus, the bonus will be automatically cancelled.
- If zbaj suspects bonus fraud or abuse, zbaj reserves the right to cancel the bonus without prior notice.
- Additional terms may apply to promotional bonuses, which will be stated on the relevant offer page.
- zbaj reserves the right to modify, suspend, or discontinue any bonus program at any time.
Gaming Rules
4 Game and Betting Policy
4.1 Game Providers
zbaj works with a range of world-class game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Each game provider's own rules apply.
4.2 Fair Play Policy
zbaj is committed to ensuring a fair and transparent gaming environment for all users. Using any automated software, bots, or other unauthorised technology to play games is strictly prohibited.
4.3 Technical Errors
If a technical error in any game causes an incorrect result to be displayed, zbaj reserves the right to cancel that round and refund the bet amount. Any abnormal winnings resulting from a technical error may be voided.
4.4 Suspended Games
A game may be temporarily unavailable due to maintenance or other reasons. In such cases, zbaj will not be liable for any compensation.
VIP Program Terms
5 Loyalty and VIP Levels
The zbaj VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are provided at each level.
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
Advancement to a VIP level depends on the user's overall activity on the platform. zbaj reserves the right to change VIP benefits, cashback rates, or terms at any time.
Prohibited Activities
6 Prohibited Activities and Fraud Prevention
The following activities are strictly prohibited on zbaj and may result in account cancellation and legal action:
- Creating or operating multiple accounts.
- Money laundering or transactions involving illegal funds.
- Playing games using bots, scripts, or automated software.
- Using coordinated betting strategies for the purpose of bonus abuse.
- Fraudulent conduct toward other users.
- Registering an account with false or misleading information.
- Attempting to hack or gain unauthorised access to zbaj's systems or network.
- Operating an account in the name of or on behalf of a minor.
Responsible Gaming
7 Responsible Gaming Policy
zbaj believes that online gaming should be for entertainment purposes only and within one's means. We are committed to responsible gaming.
7.1 Self-Exclusion and Setting Limits
Users may set their own deposit limits, betting limits, or session time limits if they wish. To request self-exclusion, please contact our support team.
7.2 Support
If you feel that gaming is having a negative impact on your personal or financial life, please contact us through our 24/7 live chat support. For more information, visit our responsible gaming page.
Privacy and Security
8 Data Protection and Privacy
zbaj gives the highest priority to protecting users' personal information. Our platform is secured with SSL encryption technology, which keeps all your data safe.
8.1 Data Collection
Information necessary for account registration and identity verification is collected. Personal information is not sold to third parties. For our full privacy policy, please visit our privacy policy page.
8.2 Cookie Policy
Cookies are used on the zbaj website to help improve the user experience. By using the site, you consent to the use of cookies.
Limitation of Liability
9 Limitation of Liability and Dispute Resolution
9.1 Limitation of Liability
zbaj accepts no liability for the following:
- Loss caused by internet connection disruptions.
- Account-related losses caused by the user or by a third party.
- Temporary service interruptions due to unexpected technical errors.
- External causes such as cyberattacks that are beyond our control.
9.2 Dispute Resolution
For any dispute or complaint, please contact our support team in the first instance. We review all complaints fairly and transparently.
Termination and Amendment of Terms
10 Account Closure and Changes to Terms
10.1 Account Closure by the User
Users may request to close their account at any time. Any deposited funds must be withdrawn before making the request. No bonus or reward may be claimed after the account is closed.
10.2 Account Closure by zbaj
zbaj may close any account for the following reasons:
- Violation of these terms and conditions.
- Fraud or suspicious activity.
- Providing false information.
- Extended inactivity (generally more than 12 months).
10.3 Changes to Terms and Conditions
zbaj reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified in advance. Continued use of the site after changes have been made will be considered acceptance of the new terms and conditions.
If you have any questions about these terms and conditions, visit our support page or contact us via live chat.
Contact Support