zbaj Privacy Policy

1 Definitions and Scope

This privacy policy ("Policy") is prepared by the zbaj platform ("we", "our", or "zbaj") and applies to the zbaj.cam website and all related services. In this policy, "user" or "you" refers to any person who visits our platform, creates an account, or uses our services.

"Personal information" means any information that can be used to directly or indirectly identify an individual — such as name, email address, phone number, identification number, and financial transaction details.

zbaj processes personal information only for the purposes described in this policy and on a lawful basis. If you do not agree with any condition of this policy, please stop using our platform and contact us.

2 Data Collection

zbaj collects the following types of information. We collect only the information that is reasonably necessary to provide our services.

2.1 Registration Information

When creating an account, we collect the following information from you:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 and above may register)
• Valid email address
• Mobile phone number
• Password (stored in encrypted form — no staff member is able to read it)
• Your preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification Information (KYC)

To ensure financial security and responsible gaming, we may request the following documents when needed:

• Copy of National Identity Card (NID) or passport
• Recent proof of residence (utility bill or bank statement)
• Proof of ownership of payment method (screenshot of bKash, Nagad, Rocket, or Upay account)

2.3 Transaction Information

For each financial transaction, we store the transaction amount, time, method (bKash, Nagad, Rocket, or Upay), and transaction ID. Full card or bank account numbers are never stored.

2.4 Device and Browsing Information

The following information is collected automatically when you visit our website:

• IP address and geographic location (up to country level)
• Browser and device type
• Pages visited and timestamps
• Referral source (which link you came from)
• Session duration and activity logs

3 Purpose of Data Use

zbaj uses collected information only for the following lawful purposes:

3.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Maintaining gaming history and balance records

3.2 Security and Compliance

• Verifying account identity and preventing fraud
• Complying with anti-money laundering (AML) regulations
• Preventing minors from using the platform
• Enforcing responsible gaming rules

3.3 Support and Communication

• Providing you with 24/7 live chat support in Bengali
• Sending important account-related notifications
• Sending transaction confirmations and gaming activity reports
• Sending promotional emails with your consent

3.4 Service Improvement

• Conducting anonymous analysis to improve user experience
• Identifying and resolving technical issues on the platform
• Testing new features and games

4 Data Storage and Protection

zbaj places the highest importance on protecting your personal information. We apply industry-standard technical and organizational measures as described below:

4.1 Technical Protection

• SSL/TLS encryption used for all data transmission
• Stored sensitive data protected with AES-256 encryption
• Passwords are never stored directly — bcrypt hashing is used
• Firewall and intrusion prevention systems are active
• Regular security audits are conducted

4.2 Data Retention Period

Data is retained while your account is active and for a specified period after closure to meet legal obligations. Transaction records are kept in accordance with financial regulations. KYC documents are retained as required by relevant regulatory requirements.

4.3 Response to Data Breaches

If a data breach occurs and poses a risk to your rights, we will notify you and the relevant authorities as quickly as possible. We have an incident response plan that is kept active to handle such situations.

5 Sharing Data with Third Parties

zbaj never sells your personal information. Data is shared with third parties only in the following limited circumstances:

5.1 Service Providers

Trusted third parties that assist in operating our platform — such as payment processing companies (bKash, Nagad, Rocket, Upay), server hosting services, and verification services — will receive only the minimum information necessary for their work. These parties are bound by strict confidentiality agreements with us.

5.2 Legal Obligations

We may be required to disclose information to fulfill court orders, legitimate requests from government regulatory authorities, or applicable legal obligations. In such cases, we will provide only the minimum information strictly necessary to meet the legal requirement.

5.3 With Your Consent

Before sharing data for any purpose other than those stated above, we will obtain your explicit consent.

6 Cookies and Tracking Technologies

The zbaj.cam website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Used to store login sessions, security tokens, and language preferences — these are necessary and cannot be disabled.
• Functional Cookies: Used to remember your preferred settings.
• Analytics Cookies: Used to collect anonymous statistics that help improve the platform.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important services to not function properly.

7 Your Rights

zbaj believes you should have full control over your own personal information. You have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will provide it within 30 business days.

7.2 Right to Correction

If there is any error in your stored information, you may request a correction. This can be done through your account settings or via support.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. Each email contains an unsubscribe link, or you can opt out by emailing [email protected] directly.

7.5 Right to Portability

You may request the information we hold about you in a structured, commonly used format.

8 Account Verification (KYC) Process

zbaj conducts Know Your Customer (KYC) verification when needed to ensure secure financial transactions and prevent fraud.

When your KYC verification is required, we send you a notification by email. Your identity document information is stored with the highest security, and only authorized verification staff have access to it.

If KYC verification fails or the required documents are not submitted, the withdrawal process may be put on hold. For any questions on this matter, please contact our 24/7 support team.

9 Protection of Minors

zbaj is a platform intended entirely for adults. Under no circumstances will information be collected from or services provided to any person under the age of 21.

Every user must confirm their date of birth at the time of registration. We verify age through both automated and manual methods. If an account holder is found to be under 21, their account will be closed immediately and the related information will be deleted.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

10 Changes to the Privacy Policy

zbaj may update this privacy policy from time to time. Before any significant change, we will notify you in the following ways:

• A notification will be sent to your registered email
• A prominent notice will be displayed on the website
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after any changes means you are agreeing to the updated policy. If you do not agree with the changes, please contact us to close your account.

Minor editorial or spelling corrections that do not change the substance of the policy will not be notified separately.

11 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us. Our Bengali-speaking team is available seven days a week, twenty-four hours a day to assist you.